Hospitals Offering Concierge Services Too

Concierge medicine emerged in the mid-1990s when doctors found the pressure to see dozens of patients every day to be too much. Over the years concierge services have grown to become more affordable for the middle class and spread to hospitals as a way to support programs that would otherwise be difficult to keep. Money, however, is not the motivation for the conversion. Tom Cassels, a consulting partner with the Advisory Board Co. said, “The primary driver is simply connecting more directly with these patients and becoming more relevant in their day-to-day life.”